Since the coronavirus pandemic, most businesses have to cope with how the workplace was altered to mitigate the virus’s rapid spread and protect the employees. Many firms have shifted their work communications online, requiring employees to work at home.
In truth, almost all employees are now working remotely with their personal devices for making calls, sending messages, and staying in touch with clients. While remote work is essential for business continuity, it can lead to profound business communications risks, particularly mobile compliance.
Companies must monitor phone calls, text messages and even record voice calls to comply with such regulations. Failing to do so might lead to various risks that can tarnish a company’s reputation.
As most employees are working at home, they can use communication tools such as instant messaging platforms that are unreliable for keeping track of essential business communications.
With a lack of in-person interaction, a business is bound to face challenges should employees continue to use ineffective messaging tools.
Remote working stresses the importance of having efficient message monitoring solutions to prevent opening up risks and prompt employees to conduct illegal activities, which can compromise a business if failed to address.
It is an excellent idea to rely on TeleMessage as a provider for messaging monitoring solutions. Telemessage can effectively capture, archive, and monitor mobile communication from SMS, MMS, Voice Calls, and leading messaging platforms such as WhatsApp and WeChat.
Here in this infographic from TeleMessage are some tips for effective communications monitoring during this pandemic.